Terms and Conditions

General

This website is owned and operated by Canada eTA Services, a private company registered at 1500 N GRANT ST, STE R DENVER CO 80203 US. Contact: info@canadaetaservice.org.

These Terms and Conditions govern the professional services provided through this website. By accepting these Terms and confirming payment, you confirm that you have read, understood, and agreed to these Terms and become a Customer.

We may update these Terms at any time to reflect legal, regulatory, or business changes. Updated Terms become effective when published on this website. The English version prevails if there is any conflict between language versions.

Questions can be submitted through our Contact Form.

Our Services

We are a private, independent service provider and are not affiliated with, owned, or operated by the Government of Canada or any immigration authority.

We provide professional assistance with Electronic Travel Authorizations and other electronic travel documents, where applicable. Our services may include:

• Information and guidance regarding the relevant travel document.
• Assistance completing and submitting applications.
• Application status updates and communication regarding additional information or documents requested by the authorities.
• Delivery of the approved travel document by email, where applicable.
• Optional Priority/Urgent Processing services.
• Optional government priority services where offered by the relevant authorities.
• Optional Embassy Registration services.
• Optional Insurance/Refund protection where offered.

Government authorities have sole responsibility for approving, refusing, issuing, or revoking travel documents. Processing times are determined by the relevant authorities and are outside our control.

We recommend checking all personal and travel-document information carefully before travelling.

Hiring Our Services

To use our Services, you must have the legal capacity to enter into a contract. Where an application is submitted for a minor, you must be the parent or legal guardian.

To purchase our Services:

1. Provide truthful, complete, accurate, and current information.
2. Review the information and accept the applicant declaration and these Terms.
3. Select your payment method and complete payment.

By confirming payment, you agree to purchase the selected Services and associated costs. Our service begins once payment has been authorized and confirmed, and you will receive confirmation by email.

You must only provide information necessary for the selected service. If you provide another person's information, you confirm that you have informed them and obtained the required consent, unless you are their parent or legal guardian.

Costs

The total cost will be displayed before payment. It may include our private service fee, applicable government fees, and any optional services selected.

Our service fees may change in the future, but changes will not apply retroactively to existing Customers. Government fees may also change and are outside our control.

Bank charges, currency conversion fees, and foreign exchange costs imposed by your payment provider are not included and are not refundable by us.

Payments

Payment must be made using one of the methods provided on our website.

By paying, you confirm that you are the cardholder or authorized user of the payment method. We are not responsible for declined, blocked, expired, or unauthorized payment methods.

Payments may be subject to verification by your bank or payment provider. If payment is not authorized, our Services may not be provided.

Merchant of Record

The Merchant of Record is Canada eTA Services, 1500 N GRANT ST, STE R DENVER CO 80203 US, info@canadaetaservice.org.

Payments and applicable refunds are processed by the Merchant of Record. Payment card information is transmitted securely to our payment service providers, and we do not store or have access to complete card details.

Invoices may be provided electronically upon request.

Correcting Errors

Before payment, you can review and correct the information entered in your application.

You are responsible for ensuring that all information and documents submitted are truthful, accurate, complete, and current. Errors, omissions, or misleading information may affect the outcome of your application.

Limitation of Responsibility

The Company is not responsible for matters outside our reasonable control, including:

• Government decisions to approve, refuse, issue, or revoke a travel document.
• Refusals resulting from incorrect, incomplete, fraudulent, or misleading information supplied by the applicant.
• Processing delays caused by government authorities.
• Government decisions to refuse entry into the destination country.
• Airline refusal to board a traveller where passport and travel-document information does not match.
• Changes or cancellations made by government authorities after approval or issuance.
• Government system failures or other circumstances beyond our reasonable control.

Customers are responsible for ensuring that their information remains accurate and up to date.

Where personal information belonging to another person is submitted, the person providing it is responsible for obtaining the required consent. For minors, the person submitting the application must be the parent or legal guardian.

Customer Service

Our multilingual Customer Service Department is available 24/7 for questions, suggestions, complaints, and refund-related inquiries.

Contact us at info@canadaetaservice.org or through our Contact Form.

For security purposes, we may request information necessary to verify your identity before handling your request.