Refund Policy & Guarantee
Customer satisfaction is one of our priorities. We therefore provide customers with the opportunity to request a refund where they are not satisfied with our professional services, subject to the terms and conditions outlined below.
By making a payment, you acknowledge and agree to our service and payment terms and conditions.
- Immediate Processing Consent: By completing a payment, you expressly consent to the immediate processing of your Canada eTA application. Once processing has commenced, the statutory right of withdrawal no longer applies, and the service fee becomes non-refundable, except where an exception under this Refund Policy applies.
- Full Refund Following Immigration Refusal: A full refund will be provided if your eTA application is formally refused by the Canadian immigration authorities (IRCC), provided that the refusal and refund request are made within 30 days of the original payment.
- Free Re-Application: Where necessary, we provide a free re-application for a new eTA within 30 days of the original payment.
- Priority Processing Refund: If you purchase Priority Processing, the applicable Priority Processing fee will be refunded if we fail to meet the processing timeframe agreed for that service.
- No Refunds in Other Circumstances: In all other circumstances, including a change of mind, accidental submission, voluntary withdrawal, or temporary circumstances outside our control, such as brief government system outages, the transaction is considered final and non-refundable.
- Service Delivery: For the purposes of determining service delivery and payment obligations, our service is considered fully performed once the eTA application enters the processing stage with the Canadian immigration authorities (IRCC). Customer support will nevertheless remain available until the eTA is approved and thereafter as needed.
If you believe you qualify for a refund, please submit a refund request through our Contact Form.
If Your Refund Request Is Approved
If our customer support department approves your refund request:
- The refund will be issued within 72 hours of receiving the approved refund request, using the same payment method used to purchase our professional services.
- A confirmation email will be sent once the refund has been processed.
- Depending on the customer's payment provider or financial institution, it may take up to 10 business days for the refunded amount to appear in the customer's account.
For further questions regarding this Refund Policy, please contact us through our Contact Form.